Feedback isn’t simply tracking survey scores.
It’s about listening to people and learning from their experiences.
Voice of the Day
“You have an excellent team working at the store. Today I would like to mention Jeannie. She not only is a quick and accurate cashier, but today, she was kind enough to mention that I could save money by using a metal mesh filter instead of paper coffee filters. I appreciated the tip. She also never forgets to ask customers whether they are a Reward Member or not. She brings professionalism in a friendly and courteous manner to her work.“